Privacy policy

Suneli – Privacy Policy

Last Updated: March 11, 2025

This Privacy Policy describes how Suneli ("the Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from suneli.shop (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services").

For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we collect under this policy.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time for operational, legal, or regulatory reasons. When we do, we will update the "Last Updated" date and post the new version on the Site.

How We Collect and Use Your Information

We collect personal information about you over the last 12 months from:

  • Direct input from you

  • Automatic tracking technologies (cookies, pixels)

  • Third-party sources, like Shopify and payment processors

What Personal Information We Collect

1. Information You Provide

  • Name, email, address, phone number

  • Billing/shipping information

  • Account login information

  • Customer support messages

2. Usage Information (Automatically Collected)

  • IP address and device/browser information

  • Site interactions

  • Network connection and click behavior

3. Third-Party Sources

  • Shopify (site and payment infrastructure)

  • Email engagement data

  • Shipping and fulfillment partners

How We Use Your Information

Fulfillment of Services

  • Process orders

  • Manage customer accounts

  • Provide shipping updates

  • Manage returns and account security

Marketing

  • Send promotional emails

  • Personalize advertising and offers

  • Measure marketing performance

You may opt out of marketing communications at any time.

Fraud Prevention

  • Detect and prevent fraud

  • Protect customer accounts

  • Maintain platform security

Customer Support

  • Respond to inquiries

  • Resolve issues

  • Improve our services

Cookies

We use cookies for:

  • Enhancing site functionality

  • Remembering user preferences

  • Running analytics

  • Marketing and advertising

For details, visit Shopify's Cookie Policy.

We also recognize Global Privacy Control (GPC) signals where required by applicable law.

Sharing Your Information

We may share your information with:

  • Service providers (e.g., IT, fulfillment, analytics)

  • Marketing and advertising partners

  • Affiliates

  • Parties involved in business transfers (such as mergers or acquisitions)

  • Authorities or third parties where required by law or with your consent

We do not use sensitive personal information to infer characteristics about you without your consent.

Sale and Sharing of Data

Over the past 12 months, we may have "sold" or "shared" personal information as those terms are defined under applicable privacy laws for advertising purposes.

Type of Information Shared With
Name, email, phone number Marketing partners
Order history Marketing partners
Usage data Marketing partners

Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices, security, or content of those websites. Please review their privacy policies before interacting with them.

Children's Data

Our Services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. Parents or guardians who believe their child has provided personal information may contact us to request deletion.

Security and Retention

We implement reasonable industry-standard safeguards designed to protect your information. However, no method of transmission or storage is completely secure.

We retain personal information only as long as necessary to fulfill business, legal, accounting, or regulatory requirements.

Your Rights (Depending on Your Location)

Depending on applicable law, you may have the right to:

  • Access your personal information

  • Request deletion of your personal information

  • Correct inaccurate information

  • Receive a copy of your information (data portability)

  • Opt out of the sale or sharing of personal information

  • Restrict certain processing activities

  • Withdraw consent where applicable

  • Appeal a denied privacy request

  • Manage email marketing preferences

To exercise any of these rights, please contact us. We may request identity verification before processing your request.

Complaints

If you have concerns regarding our handling of personal information, please contact us. If you are not satisfied with our response, you may have the right to file a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred to, stored, or processed in countries other than your country of residence.

Where required by law, we rely on recognized transfer safeguards, including Standard Contractual Clauses or equivalent legal mechanisms.

Contact Us

📩 Email: Support@Suneli.shop

🏢 Mail: 30 North Gould Street, STE 100, Sheridan, WY 82801, USA

For purposes of applicable data protection laws, Suneli is the data controller of your personal information.