Refund policy
Suneli – Return & Refund Policy
Effective Date: 08/11/2024
Thank you for shopping with Suneli. We truly appreciate your business and are committed to delivering high-quality products. Please take a moment to review our Return and Refund Policy.
No Returns – All Sales Are Final
At Suneli, we do not accept returns, and all sales are final. This policy helps us ensure that every product we ship is brand new, unopened, and in its original condition.
Exceptions – Damaged or Defective Items
While we maintain a strict no-returns policy, your satisfaction is important to us. If you receive a damaged or defective item, please contact our support team within 7 days of receiving your order.
📩 Email: Support@Suneli.shop
Please include your order number, a description of the issue, and any photos that support your claim.
Our team will carefully review your request and respond with the appropriate resolution.
Refund Eligibility
To qualify for a refund, all of the following conditions must be met:
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The item must be received by the customer.
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The item must be unopened, unused, and in its original packaging with all seals intact.
Chargebacks & Disputes
Our support team is always here to help resolve any issues quickly and fairly. We've designed our policies to be reasonable and customer-first.
🔒 Filing a fraudulent chargeback may result in legal action where permitted by applicable law. If there's an issue with your order, please reach out directly—we're committed to working with you to find a solution.
Contact Us
For any questions or concerns, contact us at:
Thank you again for choosing Suneli.
We appreciate your trust and support.